Deleting Letters

As the standard process for cancelling letters in Hi-mail V1 involves reaching out to support, we often receive support tickets from clients who are unaware that users have the ability to cancel letters on their own directly via the Hi-mail V2 website. 

Please note, there is no way to retrieve a letter once it has been deleted, so please use this feature with caution.

To delete a letter, please follow these steps:

1. While on the Hi-mail website, hover over the ‘Mail’ tab on the drop-down menu and choose ‘View Queued Mail’.
2. You will then be presented with a list of uploaded documents, accompanied by a row of check boxes next to them.
3.  Mark the boxes beside any of the letters you wish to delete and then click ‘Delete Selected’ to confirm.

Please be aware the ‘Delete All’ button will PERMANENTLY delete all items in your Queued Mailbox once pressed, so please be careful.